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DC Fire Communications Director @wallscomm says “Social Media is for parties.” So Let’s Party!

September 22, 2011

UPDATE 12:50 pm: Tim Craig from the Washington Post reports via Twitter that the DC Fire and EMS Twitter account will resume operations today, with no filter, and an additional back up resource. Kudos to DC Fire and EMS for making the right decision quickly.

I think it’s essential city leaders to understand why their decision was met with such criticism.  We need to ensure those in charge of communications – especially at first-responder/life safety agencies – understand how important and powerful these tools can be. – MR

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When I read the recent comments from new DC Fire ad EMS Communications Director Lon Walls in the DCist this evening my jaw literally hit the floor. Here is the quote:

“Social media is for parties. We ain’t givin’ parties.” – Lon Walls, via @dcist_updates

With all of the ink given to debunk this antiquated mindset – especially in DC over the past two years with #snowmageddon, hurricanes, earthquakes – you’d think that a professional communicator would be the last person to utter those words.

But rather than ridicule and staying in the spirit of “If you get it, share it,” I thought we’d throw a little something for Mr. Walls.

And if we’re going to have a social media party, you’ve gotta invite some folks. So who is in?

1. FEMA is in. And they’re bringing Google, Microsoft, Apple, and Twitter. FEMA Director Craig Fugate had other plans but decided, “We can adjust much quicker if we can figure out how to have this two-way conversation and if we can look at the public as a resource. The public is putting out better situational awareness than many of our own agencies can.”

2. The Red Cross has RSVP’d. Four of five (80 percent) of the general and 69 percent of the online populations surveyed believe that national emergency response organizations should regularly monitor social media sites in order to respond promptly. And it turns out Red Cross will be coming with LAFD.

3. The Los Angeles Fire Department is bringing 2 guests: @lafdtalk and @LAFD_CERT_BATT5.

4. The National Fire Protection Association wouldn’t miss it. They’re pushing all of their friends to come too.

5. The Seattle Police Department is in the house.

6. New York City will be there.

7. Lodi Police Department (New Jersey) will be there. They might check their twitter feed to get situational awareness before they come like they did during Irene though.

8. You can count on Emergency Management – the award-winning, all-hazards publication of record for emergency management” – to be the first to arrive.

9. And I know it can be expensive to throw a party. So the Crisis Commons folks have volunteered to help out.

10. We’ve also got a poster for the “get together.” Click it to enlarge.

Feel free to invite others in the comments section below.

Disclosure: I am a former communications director with the DC Government and helped lead the development of the city’s original social media strategy and launched the city’s first Twitter account @dcra and trained several others in effective use of these tools.

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5 Comments leave one →
  1. Jay Carmona permalink
    September 22, 2011 5:37 am

    It was widely reported that news of the DC Earthquake via Twitter actually reached New York before the quake (this was confirmed by analytics reporting). In an earthquake, even 10-15 seconds is important. It was also the fastest news service back up and running for those of us who evacuated directly after the earthquake. Public servants do the public a disservice by dismissing the media avenues an overwhealming amount of them use–every day. Kudos to Mike for putting this together.

    • rupertmike permalink
      September 22, 2011 5:54 am

      Thanks for comment Jay!
      Totally agree. Dismissing a service/tool because you don’t want to or are unwilling to understand is unacceptable and potentially dangerous.

  2. September 22, 2011 6:45 am

    This is so awesome. I smiled the entire time I’m read it with one thought in my head “YEA!”. Thanks for the link, glad I had a small part in this great piece!
    Kim

    • rupertmike permalink
      September 22, 2011 6:57 am

      Kim,
      Thanks for the great comment. You’re post was awesome! Hopefully we’ve caused DC Fire officials to rethink their strategy.

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  1. DC Fire Communications Director @wallscomm says “Social Media is for parties.” So Let’s Party! | GovTwit

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