Comments for LocalGovChat

Comment on How to Transition Your Social Media Accounts When Someone Leaves? Tonight on #localgovchat. by Mike Rupert

Mike Rupert — Wed, 20 Mar 2013 18:15:03 +0000

Comment on How to Transition Your Social Media Accounts When Someone Leaves? Tonight on #localgovchat. by IMGoph

IMGoph — Wed, 20 Mar 2013 17:45:07 +0000

are we talking about JL at DDOT here?

Comment on Tweeting from the Frontline and ‘Jumping the Queue’ – Tonight on #localgovchat at 9 pm EST by Mariateresa

Mariateresa — Tue, 07 Feb 2012 07:01:11 +0000

Nitin (WP won’t let me post this below your reply… only so many lveles i guess),Actually,My point is to say “don’t engage in customer service, engage for other purposes”.I don’t believe that customer service can be delivered 140 chars at the time. Nor do I believe they (the people adopting Twitter for it) are trying. I think it is becoming an escalation tool for pushing problems to other channels (email, phone, etc.) and that is simply fine.Monitoring any channel for potential problems and feedback is absolutely necessary. And it does raise the profile of the company. However, it is not customer service – it is branding. And it is good.I am concerned, and I said that before, that when the novelty wear off customers will raise or have high expectations that are not possible to deliver against.Solving a problem 140 characters at the time is not possible, as most problem statement, clarification questions, solutions, answers, etc. are already longer than that.I just want to raise the flag and say “be careful of what you promise, you will have to deliver”. Most vendors and organizations are rushing without an idea or strategy and that is foolish. We have detailed knowledge of what happens when they do that. And, as I said in the post,if you rush you will fail.Thanks for the discussion.

Comment on DC Fire Communications Director @wallscomm says “Social Media is for parties.” So Let’s Party! by rupertmike

rupertmike — Thu, 22 Sep 2011 16:27:00 +0000

Kim,
Thanks for the great comment. You’re post was awesome! Hopefully we’ve caused DC Fire officials to rethink their strategy.

Comment on DC Fire Communications Director @wallscomm says “Social Media is for parties.” So Let’s Party! by Kim Stephens

Kim Stephens — Thu, 22 Sep 2011 16:15:31 +0000

This is so awesome. I smiled the entire time I’m read it with one thought in my head “YEA!”. Thanks for the link, glad I had a small part in this great piece!
Kim

Comment on DC Fire Communications Director @wallscomm says “Social Media is for parties.” So Let’s Party! by DC Fire Communications Director @wallscomm says “Social Media is for parties.” So Let’s Party! | GovTwit

Thu, 22 Sep 2011 15:27:09 +0000

[...] The following post is republished here with permission from LocalGovChat.com’s Mike Rupert. I was just so flabbergasted to read the story and so impressed with Mike’s response that I wanted to share. His original post appears here. [...]

Comment on DC Fire Communications Director @wallscomm says “Social Media is for parties.” So Let’s Party! by rupertmike

rupertmike — Thu, 22 Sep 2011 15:24:15 +0000

Thanks for comment Jay!
Totally agree. Dismissing a service/tool because you don’t want to or are unwilling to understand is unacceptable and potentially dangerous.

Comment on DC Fire Communications Director @wallscomm says “Social Media is for parties.” So Let’s Party! by Jay Carmona

Jay Carmona — Thu, 22 Sep 2011 15:07:56 +0000

It was widely reported that news of the DC Earthquake via Twitter actually reached New York before the quake (this was confirmed by analytics reporting). In an earthquake, even 10-15 seconds is important. It was also the fastest news service back up and running for those of us who evacuated directly after the earthquake. Public servants do the public a disservice by dismissing the media avenues an overwhealming amount of them use–every day. Kudos to Mike for putting this together.

Comment on Four Things Pick-Up Basketball Teaches You About Social Media, PR. Seriously. #localgovchat #gov20 by Reginald Jackson

Reginald Jackson — Mon, 01 Aug 2011 05:21:46 +0000

Very interesting article. I can relate to the goofy looking dude who came by himself. Because that’s who I always get!

Comment on Tonight on #localgovchat: Does gov need more tech – social or otherwise – to improve customer service or just better people? by Reginald Jackson

Reginald Jackson — Mon, 01 Aug 2011 05:13:27 +0000

To me having good customer service anywhere is about getting people who are truly professionals.